Customer Service Manager

West Hollywood, California, United States | Full-time


Customer Service Manager
Location: West Hollywood, CA
Salary: $65,000 - $75,000, DOE
Job Type: Full Time
Hours: Monday – Friday, 8:30 AM – 5:00 PM
Start Date: ASAP
Sponsorship not available

Customer Service Manager Description

Our client in the consumer goods industry is looking for a Customer Service Manager to add to their team in West Hollywood, CA. Reporting to the CEO, you will be responsible for overseeing a small team of customer service representatives. Our client is looking for someone with customer service management experience with prior experience using a ticketing system software experience. To be successful in the role, you must be enthusiastic, a problem solver and have a high amount of initiative. This is a great opportunity to join a growing company and be an extremely valuable member of the team.

Customer Service Manager Responsibilities

• Grow customer retention
• Create operating procedures
• Manage and update the CRM system
• Ensure the highest quality of customer service
• Troubleshoot customer service issues
• Make suggestions on customer service improvements

Customer Service Manager Qualifications

• 2+ years of customer service representative experience required
• Management experience required
• Ticketing software administrative experience required, Zendesk experience preferred
• ERP system experience strongly preferred, NetSuite experience a plus
• Shopify experience a plus