Commercial Collections Team Lead

Los Angeles, California, United States | Full-time

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Commercial Collections Team Lead
Location: Los Angeles, CA
$20 - $25/hour + Uncapped Commission
Job Type: Full-Time
Typical Hours: Monday – Friday, 8 AM – 5 PM (with hour for lunch)
Start Date: ASAP
Sponsorship not available

Commercial Collections Team Lead Description

Our client is looking for a Commercial Collections Team Lead to add to their team in Los Angeles, CA. You will divide your time between your own collection efforts and leading the collections team. Your focus as team lead will be to coach, mentor, motivate and engage five colleagues, helping maximize collection efforts. This is a great opportunity to join a small company (with a relaxed environment) that’s truly invested in their employees.

Commercial Collections Team Lead Responsibilities

• Lead collections team
• Drive your own debt collection efforts
• Own more significant accounts and cases
• Motivate the team
• Ensure goals are met on a daily, weekly, monthly and annual basis
• Gauge team performance
• Provide additional support based on performance metrics
• Develop strategies for continuous improvement
• Conduct coaching sessions
• Monitor phone calls
• Perform side-by-side floor observations
• Lead team meetings
• Lead continuous training sessions
• Ensure effective communication
• Instill a sense of urgency
• Foster a collaborative team environment
• Exercise sound judgment
• Follow company policies and legal regulations
• Manage policies and procedures
• Handle escalated calls and disputes
• Maintain professional phone etiquette skills

Commercial Collections Team Lead Qualifications

• 3+ years of commercial collections or accounts receivable experience required
• Experience coaching/motivating/leading others required
• Strong negotiation skills required