Client Care Representative

Ridgewood, New Jersey, United States | Full-time

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Client Care Representative
Location: Ridgewood, NJ
Salary: $30,000 to $34,000, DOE
Benefits: Health, Dental, Vision, Life, PTO, Paid Holidays, 401k, Incentive Plan
Job Type: Full-Time
Hours: Monday – Friday 8:00am to 5:00pm, plus one Saturday at month (8:00am to 12:00pm)
Start Date: ASAP
Sponsorship not available

Client Care Representative Description

Our client in the pest control industry is looking for a Client Care Representative to add to their team in Ridgewood, NJ. Reporting to the Client Care Manager, you will be responsible for the daily front desk tasks including customer service, administrative and clerical activities. Our client is looking for someone with previous customer service experience who has strong communication and multi-tasking skills. To be successful in this role, you must have an upbeat personality and enjoy working in a fast-paced environment. This is a great opportunity with a family owned company that prides itself on their company culture with big plans to continue to grow.

Client Care Representative Responsibilities

• Manage front desk
• Answer, transfer and return phone calls
• Route services each week
• Assist with client notification to schedule their services and/or payments
• Mail client notifications
• Help coordinate Pay It Forward program
• Maintain Animal Control Log

Client Care Representative Qualifications

• High school diploma/GED required
• Customer service experience required
• High call volume experience required
• Microsoft Office software experience required, Outlook and Excel experience required
• Fast paced work experience required
• Administrative experience preferred
• CRM experience a plus
• Must have reliable transportation